To drive convenient, secure banking, the lender has, over the past six years, maintained a strategic focus on technological deployment to boost access to financial services, leading to the launch of several digital products such as the USSD banking *7799# in local languages, anti-fraud USSD channel, *7799*9# and mobile banking solution, UniFi, all of which have boosted customers’ access to the bank’s services, while facilitating convenience and security.Īlso speaking, the Chief Customer Service Officer of Unity Bank, Mrs Titilayo Abraham, said the bank is constantly guided by its vision to become the retail bank of choice and that has so far informed its deliberate focus on prioritising superior customer engagement whilst nurturing our people consistently to live up to the demands of providing exceptional and professional customer service at all times. Originally founded in 1968 as Unity Bank and Trust. “As we celebrate, we will keep making improvements to enhance our customer care and engagement channels in order to produce the best possible customer experience,” Somefun said.Īccording to the Unity Bank boss, “The bank has, as a matter of priority, been investing in initiatives to expand digital channels designed to enable us to become more responsive, increase interactivity and have a qualitative interface with our customers.” OneUnited Bank was the first online-only Black-owned bank and is the largest Black-owned bank in the U.S. The Managing Director of Unity Bank Plc, Mrs Oluwatomi Somefun, said that “the customer remains the most important part of the business and this year’s theme ‘Celebrating Service’ affords the bank a great opportunity to appreciate staff that has kept faith with the fundamental objectives of customer care and quality service delivery.
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